We are unable to process returns for clearance and final sale items at this time.
Thomas and Vine Returns From Other Stores
As much as we love hearing from you, returns from other sites must be processed with the original site. These returns are subject to the return policy of the selling retailer.
APO/FPO/DPO shipments
At this time we are unable to offer a free return option for our military customers. Although we are happy to accept your item for a return or exchange we do not currently offer a free return option for APO/FPO/DPO shipments. For further return instructions please contact us at customercare@thomasandvine.com
Lost Packages
Thomas & Vine ships to the address entered and does not require a signature. We cannot guarantee the security of the delivery address. If the shipment shows delivered to the correct location, and the package is missing or stolen, Thomas & Vine shall not be held responsible. Customers may choose to ship to a local UPS store for a more secure option. Please note that in the event of a lost or stolen package that shows delivered, Thomas & Vine will initiate a UPS claim on behalf of the customer, however we cannot guarantee the claims outcome. Claims take 10-14 days to process.